This 3-minute video on Patient Anxiety Mapping is the second in The Patient Experience Toolbox series that follows last month’s Employee Perception Deep Dive video. This new video focuses on the power of patient anxiety mapping as a way to improve the patient experience.  It asks healthcare providers to consider identifying the points in their care where patients are most anxious and vulnerable, asking patients to help isolate those emotions, and then staffing those critical times with employees who are best equipped to handle them.  Brooke’s knowledge comes from 15 years as a healthcare consultant and healthcare mystery shopping expert, and her 16 months of cancer treatment starting in 2011.

Contact Brooke Billingsley at 317-546-0970 or [email protected] to hear how Anxiety Mapping can help improve your patient’s experiences.