Sometimes in order to improve the patient experience you have to take the message to out of the way places. In this case, Co-Owner and Vice President Brooke Billingsley is offering her speaking skills to University at Sea attendees aboard a new Holland America ship.

Brooke will be joined by Dr. Tray Dunaway in presenting the topic “Communication to Improve Patient Compliance.”

University at Sea is an opportunity for clinical professionals who want to earn CME while touring the Caribbean. Brooke says, “I’m excited to be given this opportunity to share best practices and successful case studies of healthcare organization who have used mystery shopping to improve the patient experience.”

To contact Brooke about speaking at your healthcare organization, call us toll free at 877-546-0970.

Perception Strategies is currently conducting half-hour interviews with each employee of a 28-bed renal telemetry unit as part of an ongoing effort by St. Rita’s Medical Center to help management improve the patient experience and to provide the unit’s manager with tools to increase employee satisfaction.

The Lima, Ohio hospital has systematically been performing these audits for the past year and has elicited Perception Strategies help to accelerate the process. Once the audits are completed, Perception Strategies will sit down with the manager and administrators to present the findings, make recommendations, and work with the manager to implement a plan of action. Read more…

With the launch of a new Perception Strategies website, the company is adding video production and qualitative research services to its current roster of healthcare perception services.

“Video production is a natural extension for us because it is a dramatic way to share consumer perception especially when combined with patient interactions,” said Perception Strategies president Kevin Billingsley. Read more…