Sometimes in order to improve the patient experience you have to take the message to out of the way places. In this case, Co-Owner and Vice President Brooke Billingsley is offering her speaking skills to University at Sea attendees aboard a new Holland America ship.
Brooke will be joined by Dr. Tray Dunaway in presenting the topic “Communication to Improve Patient Compliance.”
University at Sea is an opportunity for clinical professionals who want to earn CME while touring the Caribbean. Brooke says, “I’m excited to be given this opportunity to share best practices and successful case studies of healthcare organization who have used mystery shopping to improve the patient experience.”
To contact Brooke about speaking at your healthcare organization, call us toll free at 877-546-0970.


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