The latest entry in the Patient Experience Toolbox video series – Mystery Shopping on a Tight Budget – features CEO Brooke Billingsley sharing the types of healthcare mystery shopping studies clients are conducting that will quickly achieve the insightful and tangible results needed to meet the budgetary needs of healthcare providers in today’s environment.  Patient access, ambulatory services, and Emergency Services studies are just some of the ways healthcare providers can identify patient satisfaction problems and opportunities. Contact Brooke Billingsley at 317-546-0970 or [email protected] to hear how Mystery Shopping can improve the patient experience.  Also, be sure to go to Perception Strategies’ You Tube Channel to see the entire Patient Experience Toolbox series.