This installment of the Patient Experience Toolbox - our 12th - offers a tool for healthcare providers to improve patient engagement by asking the patient what they do/did for a living. Our ethnographic research has shown that this is an effective way of bridging the communication gap that exists between patients and nurses/doctors.
In this the 9th Toolbox video blog, Brooke Billingsley says, "If managers fail to constantly emphasize the positive actions they are taking on behalf of their staff, they can be assured staff will remember all of the things he or she hasn’t done and view this as a lack of leadership."
