Most customer service training is based on a general set of guidelines. Our approach is different. Perception Strategies uses primary research to assess how customers see your organization, then tailors a training program to fit the audience's unique challenges, and circumstances. Our training advances the organization toward a more customer-focused environment.
We have developed our Frontline Solutions Program based on the unique challenges confronted by frontline employees. The desired outcome of the program is for staff to deliver service that exceeds the expectations of customers and surpasses that of the competition.
We use what we have learned about your organization and other healthcare clients to formulate a management training workshop. In the Management Solutions Workshop, Perception Strategies answers the key question: How do I get my employees to deliver what my customers want?
Keep the Customer™ Train the Trainer focuses on those who will be responsible for training facilitators. This four hour comprehensive training program includes 10 free games and a Keep the Customer Training Kit consisting of all the handouts and presentation materials necessary for the game to be played by your entire organization. This training is for up to 20 participants.
Keep the Customer™ Train the Facilitator focuses on those who will be responsible for facilitating Keep the Customer. This three and a half hour training program includes five free games and a Keep the Customer Training Kit consisting of all the handouts and presentation materials necessary for the game to be played by your entire organization. Each participant will receive a Facilitators Guide. This training is for up to 45 participants. Click here to visit the Keep the Customer™ website.