BROOKE BILLINGSLEY
International Speaker & Trainer
Published Author
Experienced Facilitator

Brooke Billingsley is a business entrepreneur and public speaker who engages audiences worldwide with her witty anecdotal style of “telling it like it is.” Since 1999, she has been Vice President of Perception Strategies, Inc., an Indianapolis-based healthcare customer service firm.

Since 1978, Brooke has traveled throughout the world as keynote speaker on various topics including “Perception is Reality,” the popular “Do You Have What it Takes to Deliver Great Customer Service?” and “It’s All in the Way They See You!”

Brooke entertains audiences while sharing solutions to customer service challenges, getting along with coworkers who are different from you and keeping great employees.

Partial List of Topics:

Everyone Wins with Exceptional Customer Service
Customer service is more than a written script and code of conduct – it is a cultural shift in your way of thinking. Glean from Brooke’s insights on what customers want and how to give it to them.

Discover the six key levels to Customer Service Excellence:

  • Commitment
  • Observation
  • Consistency
  • Hiring
  • Coaching
  • Recognition and Praise

Employee Retention: What’s the Billion-Dollar Secret?
Employee turnover costs American businesses billions of dollars each year. Learn how to motivate employees, invest in their futures, and inspire them to accomplish business goals.

You will uncover the strategies to find and keep great employees:

  • Top three reasons employees stay at their job
  • First impressions
  • Creating an environment for creativity and growth
  • Keeping employees challenged
  • X-ers and other generations, how to handle with care
  • Modeling the behavior you want from your employees

Piecing Together the Personality Puzzle in the Workplace™
Getting along with coworkers is an important skill and understanding the Personality Puzzle will move you more quickly up the ladder to success.
You will be able to recognize, understand and use the Personality Puzzle in the workplace:

  • Improve your communication skills
  • Create and maintain positive work relationships
  • Improve your selling techniques
  • Lead into other people’s strengths
What Others Are Saying About Brooke...

"Brooke Billingsley is an excellent presenter -- insightful and engaging. She spoke at the Healthcare Association of New York State annual Communications Conference two years in a row, receiving outstanding reviews both times. Furthermore, she works with conference organizers to ensure that her material is tailored to audience expectations and then exceeds those expectations."

Jeannie Cross
Vice President
Corporate Communications and Marketing
Healthcare Association of New York State

“Because Brooke speaks from the heart, she is believable and would be an asset on any speaking platform.”

Theresa Weber
Training Director
Corporate Communications and Marketing
Make-A-Wish Foundation of America

“Brooke Billingsley presented a program on "Perception is Reality" to Continuity of Care, a networking group for professionals involved in the care giving continuum. There were 45-50 people in attendance. This group isn't always captivated by the programs we offer, but Brooke had everyone's full attention for her entire presentation. The feedback on our evaluation forms was all very positive... Her content was informative and very well presented. She delivered her message well and used humor when appropriate. Her program was one of the best programs we have had in the 12 years I have been a part of this group. I would highly recommend Brooke as a speaker. She is excellent.”

Barbara Stayton
President
Home Sitting Seniors
Past President, Continuity of Care