Turn Your Customer On: 22 Ways to Motivate Employees and Make Your Customers Love You

Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service consultants Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters.