Bogota, Columbia
Brooke Billingsley will be a keynote speaker at the Customer Service Management Forum 2010 in Bogota, Columbia on July 27. She will be speaking on Customer Service Strategies for a Successful Business.
According to Brooke, “A key component to a successful business is understanding what the customer wants and following through to deliver it. I hope to share some valuable insights for business owners both healthcare and otherwise, but I am certain to learn a great deal about our expanding global economy as well and am excited about taking this message to another continent. ”
SHSMD in Chicago
Kevin Billingsley will be joining Walt Kinsey of St. Rita’s Medical Center to present “What one can learn from 44 years at Macy’s: Changing the hospital’s culture one employee at a time” on September 14 at the Society for Healthcare Strategy & Market Development Conference in Chicago.
Billingsley and Kinsey will be sharing their extraordinary success conducting patient experience “deep dive” interviews on the unit/departmental level over the past few years. The process derives from Kinsey’s long and distinguished career at Lazarus and Macy’s. As a longtime consultant at St Rita’s, Perception Strategies joined forces with Kinsey to help meet internal demand for the Deep Dive Program.