Interact

We interact with and observe patients, physicians, employees, and competitors using Healthcare Mystery Shopping to evaluate processes and service excellence.

Observe

We observe patients, physicians and employees using Ethnography to conduct detailed studies of care team-to-patient interactions, patient care processes and environmental issues.

Train

We use professionally-acted, high quality Task To Touch video lessons  to instruct caregivers on how to better connect with patients in order to significantly improve patient perception.