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June 2006
Have You Seen Us Lately - Handling Those Heard But Unseen Customers - Better Service Starts Here - Shopper Standpoint - Trivia Time

May 2006
Indianapolis Star Feature - Object of the Game - Read All About It - Shopper Standpoint - Triva Time

March 2006
Super Shopping Statistics - What's In a Name? - Sign Up Today - Shopper Standpoint - Trivia Time

February 2006
Feature in Health Executive Magazine - An Effective Front Line - Join the List - Shopper Standpoint - Trivia Time

January 2006
Making Our Dentists Smile - Minding or Missing Manners? - A Full Year Free - Shopper Standpoint - Trivia Time

December 2005
Award Winning Panel - Success Perspectives: Bloomington Hospital - Subscribe Today - Shopper Standpoint - Trivia Time

November 2005
Coffey Talk - Tone of Voice Makes or Breaks - Join the List - Shopper Standpoint - Trivia Time

October 2005
Giving Back - Heard It From a Friend - Empathy: A Powerful Element - Shopper Standpoint - Trivia Time

September 2005
Latest News from HealthLeaders - Success Perspectives: Great Falls Clinic - Analyzing Healthcare Mystery Shops: Part V - Shopper Standpoint - Trivia Time

August 2005
Smoke-Free Facilities Give Better Impressions - Analyzing Healthcare Mystery Shops: Part IV - Shopper Standpoint - Trivia Time

July 2005
Top 100 Hospitals - To Know Your Customers, Ask How You Can Help - Analyzing Healthcare Mystery Shops: Part III - Shopper Standpoint - Trivia Time

June 2005
Surpassing 25,000 Shops - Understanding What Customers Want - Analyzing Healthcare Mystery Shops: Part II - Shopper Standpoint - Trivia Time

May 2005
Our New/Old Building - Success Perspectives: Medical Center of Central Georgia - Analyzing Healthcare Mystery Shops: Part I - Shopper Standpoint - Trivia Time

April 2005
New Team Member - Enigmatic Employees - Shopper Standpoint - Trivia Time

March 2005
Seeing Through the Patients' Eyes - Success Perspectives: St. Rita's - Shopper Standpoint - Trivia Time

February 2005
Smile Bigger with Perception Strategies - Too Many Transfers - Shopper Standpoint - Trivia Time

January 2005
Another State Added - Success Perspectives: Novant - Shopper Standpoint - Trivia Time

December 2004
Season's Greetings - Success Perspectives: Northwestern - Shopper Standpoint - Trivia Time

November 2004
Perception Strategies: 2004 Blue Chip Award Winner - A Brighter Site in Sight - Success Perspectives: Avera McKennan - Trivia Time - Shopper Standpoint

October 2004
Information Leads to Affirmation - Meet the Staff - Shopper Standpoint Part VII - Trivia Time

September 2004
Success Perspectives Advocate - Instant Feedback - Shopper Standpoint Part VI - Trivia Time

August 2004
People: Priority One - Shopper Standpoint Part V - Trivia Time

July 2004
QuickPulse Innovation - Success Perspectives McConnell Heart Health - Shopper Standpoint Part IV - Trivia Time

June 2004
A Quick Look at Doctors Hospital - Shopper Standpoint Part III - Trivia Time

May 2004
Shop Till they Drop – A Quick Look at Franciscan Medical Group – Shopper Standpoint Part II

April 2004
A Private Affair – Charmed, I'm Sure – Shopper Standpoint

March 2004
Promoting Selling & Cross-selling Opportunities – Success Perspectives: Cleveland Clinic – Curiosity Conveys Caring

February 2004
Personalities in Healthcare – “Sorry” Seems to Be the Hardest Word – Six New Reasons to Choose Healthcare Mystery Shopping

January 2004
Walk a Mile in My Shoes – Pros Are Proactive – In Imaging, Image is Everything

December 2003
Hey, What’s the Rush? – Actions Speak Louder than Words – Words That Get in the Way

November 2003
Immediate Customer Acknowledgement – Observation Shops Provide Crucial Information – Mystery Shopping a Positive Training Tool

October 2003
Cause For Applause – Selecting the Point Person is Critical – What is a Process Shop?

July 2003
Billingsley Article – Absence of Employee ID Negatively Affects Customer Relationships

June 2003
Thinking Outside the Box Award – Is the Culture of Your Organization Customer Service-Focused? – How to Implement a Mystery Shopping Program

May 2003
Are Your Problems Unique? – Rewarding Your Employees Could Save you Money

April 2003
View From the Bed – Four Steps to Handling a Difficult Customer – Barriers to Customer Satisfaction

March 2003
Identifying Customer Hot Buttons – Seven Reasons to Go the Extra Mile in Healthcare – Do Your Employees’ Actions Reflect Your Mission?

February 2003
Mystery Shopping Continues to Make Inroads into Healthcare - Customer Service - The Beginning of the Telephone Call